This Privacy Policy explains how information is collected, used, stored, shared, protected, and processed when you visit this website, use our services, create an account, submit an application, purchase a product, communicate with our support team, or otherwise interact with us.
This website is operated by one or more entities within the ETAS Travel Group. Information regarding the companies that may provide services through this website can be found in our Terms & Conditions.
By accessing or using this website, you acknowledge that certain information must be collected, transmitted, and processed in order for the website and associated services to function properly. If you do not agree with this Privacy Policy, you should discontinue use of this website.
This Privacy Policy should be read together with our Terms & Conditions and Disclaimer.
Information We Collect
We collect information that you voluntarily provide, information generated through your use of the website, and certain technical information required for website functionality, security, fraud prevention, and service delivery.
Information collected may include:
Account Information
- Name
- Email address
- Telephone number
- Billing address
- Account credentials
- Customer support communications
Application Information
Depending on the service selected, we may collect:
- Full name
- Date of birth
- Nationality
- Passport details
- Travel information
- Destination country
- Arrival and departure details
- Emergency contact information
- Supporting documents
- Photographs
- Government-issued identification information
Payment Information
When purchasing products or services, payment information may be processed by third-party payment providers.
Information may include:
- Cardholder name
- Billing address
- Partial payment card information
- Transaction identifiers
- Payment authorization details
For security reasons, we generally do not store complete payment card numbers on our own servers.
Technical Information
When visiting our website, certain information may automatically be collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Language preferences
- Screen resolution
- Referral source
- Website activity
- Time spent on pages
- Date and time of visits
- Cookie identifiers
Non-Personal and Aggregated Data
We may collect information that does not directly identify an individual.
Examples include:
- Website traffic statistics
- General geographic information
- Device categories
- Aggregated analytics reports
- Anonymous usage trends
This information is used to improve website functionality, optimize content, analyze performance, and better understand customer needs.
How We Use Information
Information may be used for the following purposes:
- Providing products and services
- Processing applications and orders
- Verifying customer identity
- Delivering purchased digital products
- Sending confirmations and service updates
- Responding to customer inquiries
- Preventing fraud and abuse
- Monitoring website security
- Improving website performance
- Conducting analytics and research
- Complying with legal obligations
- Enforcing our Terms & Conditions
- Maintaining business records
Legal Basis for Processing
Where required by applicable law, we process personal information on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection against fraud and misuse
- Customer consent
- Protection of vital interests
- Establishment, exercise, or defense of legal claims
Sharing of Information
We do not sell personal information to third parties.
Information may be shared with trusted service providers and business partners where necessary to provide services, including:
- Payment processors
- Hosting providers
- Cloud infrastructure providers
- Email delivery services
- Customer support platforms
- Identity verification providers
- Analytics providers
- Government agencies when required for application processing
- Professional advisers
- Regulatory authorities
- Law enforcement agencies when legally required
All sharing is limited to what is reasonably necessary for the intended purpose.
International Data Transfers
Modern eCommerce and online travel services require information to be transferred between systems located in multiple countries.
Information may be transferred to and processed in countries that may have different data protection laws than your country of residence.
When you submit information through this website, your information may be stored, processed, transmitted, or accessed in multiple jurisdictions as required to provide our services, process applications, facilitate payments, provide customer support, maintain security, and operate our business.
We implement reasonable safeguards designed to protect personal information during international transfers, including:
- SSL/TLS encryption
- Secure hosting environments
- Data processing agreements
- Access controls
- Industry-standard security measures
- Contractual safeguards where appropriate
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures may include:
- Encryption technologies
- Secure server infrastructure
- Access restrictions
- Security monitoring
- Authentication controls
- Employee confidentiality obligations
While we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Users transmit information at their own risk.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, maintain business records, prevent fraud, resolve disputes, enforce our agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type of information collected, the service provided, applicable legal requirements, regulatory obligations, accounting requirements, customer support needs, and ongoing investigations or disputes.
As a general guideline:
- Billing and accounting records may be retained for up to six years or longer where required by applicable law.
- Customer support communications may be retained for up to three years after the most recent interaction.
- Application information and supporting documents may be retained for as long as necessary to provide services, comply with legal obligations, respond to inquiries, prevent fraud, or resolve disputes.
- Technical logs, security records, and website activity data may be retained for up to twenty-four months or longer where necessary for security, fraud prevention, or legal compliance purposes.
- Analytics and aggregated usage data may be retained for varying periods depending on the systems and service providers used.
When personal information is no longer required for the purposes described in this Privacy Policy, it may be securely deleted, anonymized, aggregated, or otherwise rendered inaccessible in accordance with applicable laws and industry practices.
You may contact our Data Protection Officer regarding requests for deletion, access, correction, or other privacy-related matters. Certain information may need to be retained despite a deletion request where required by law, regulatory obligations, fraud prevention requirements, contractual obligations, or legitimate business interests.
Your Privacy Rights
Depending on your location and applicable law, you may have rights that include:
GDPR / UK GDPR Rights
- Right of access
- Right of rectification
- Right of erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
California Privacy Rights
Residents of California may have rights including:
- Right to know
- Right to access
- Right to delete
- Right to correct
- Right to limit certain uses of information
- Right to non-discrimination
We do not sell personal information.
Cookies and Similar Technologies
We use cookies, pixels, tags, local storage technologies, and similar tools to:
- Maintain website functionality
- Remember user preferences
- Analyze website traffic
- Improve performance
- Prevent fraud
- Measure marketing effectiveness
- Enhance user experience
Cookies may be classified as:
- Essential cookies
- Functional cookies
- Analytics cookies
- Performance cookies
- Marketing cookies
You may manage cookie preferences through your browser settings and any cookie consent tools provided on this website.
Disabling certain cookies may affect website functionality and the availability of certain services.
Analytics Services
We may use analytics tools such as Google Analytics and similar services to better understand website usage and improve our services.
These tools may collect information regarding website interactions, traffic sources, device information, and usage patterns.
Where required by law, consent mechanisms may be provided before analytics cookies are activated.
Users may opt out of certain analytics services through available browser settings, cookie consent tools, or third-party opt-out mechanisms.
Marketing Communications
Where permitted by law, we may send marketing communications regarding services, updates, travel-related information, special offers, or new products.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us.
Operational emails relating to active orders, customer support requests, applications, accounts, security notifications, or legal obligations may still be sent where necessary.
Automated Processing and Fraud Prevention
To protect our customers, business operations, and payment systems, we may use automated tools, security systems, and fraud prevention technologies.
These systems may evaluate transactions, website activity, account activity, device information, IP addresses, and other relevant information to detect suspicious, fraudulent, or abusive activity.
We reserve the right to refuse transactions, suspend services, request additional verification, or take other reasonable actions where fraud or misuse is suspected.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security measures, content, or policies of external websites. Users should review the privacy policies of any third-party websites they visit.
Do Not Track
Some web browsers support "Do Not Track" signals.
Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.
Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) to oversee matters relating to privacy, data protection, and the handling of personal information.
The DPO may be contacted regarding:
- Privacy-related inquiries
- Data access requests
- Data correction requests
- Data deletion requests
- Data portability requests
- Objections to processing
- International data transfers
- Questions regarding this Privacy Policy
- Any concerns relating to the processing of personal information
DPO Contact Email: [email protected]
When submitting a privacy-related request, please provide sufficient information to allow us to verify your identity and process your request appropriately.
We may request additional information where necessary to confirm the identity of the requester or to protect the privacy and security of personal information.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, services, business practices, or operational requirements. Updated versions become effective when published on this website. Your continued use of this website following any update constitutes acceptance of the revised Privacy Policy. We encourage users to review this page regularly.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or our services, please contact our customer support team.